Training for the workplace
Customer Service
This workshop will support staff with their career development, improve self-confidence and ensure that they are prepared to meet the needs of their internal and external customers. It will also help the organisation ensure that staff are taking care of their customers, increase customer satisfaction and retention and reduce complaints.WHO IS THE COURSE AIMED AT?
This course is suitable for anyone who comes into contact with people aspart of their work. The course covers internal and external customers and how to define, deliver and measure excellent customer service.
COURSE OBJECTIVES
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You will be able to identify customers and describe the importance of effective customer service
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You will be able to describe the principles of effective customer service and the legislation relating to it.
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You will be able to explain how to meet customers' needs and respond to their special requests
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You will be able to describe the individual needs of customers and the actions required to meet them.
COURSE OVERVIEW
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Identifying your customers
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Identifying customer expectations
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Why exceptional customer service is important
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Representing the organisation
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Supporting internal customers
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Benefits of good customer service
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Effective communication
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Courtesy
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Customers and the law
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Keeping customer service records
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Handling complaints
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Providing a service
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Meeting individual needs
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Disability awareness
Further Info
For advice or more details please telephone (01225) 312191 or email info@citybathcoll.ac.uk. You may also visit our Student Advice Centre. If you have a learning difficulty or disability please contact Learning Skills to arrange additional help.
- COURSES
- Gift Vouchers
- Qualifications explained
- How to pay
- Testimonials
- Returning to Education
- Gallery
- How to enrol
- Student Funding
- Free Tuition
- Give Us a Break Scheme
- Learner Loyalty Scheme
- Assistance with fees
- Somewhere to stay
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