Training for the workplace
Telephone Selling
This workshop provides the skills, knowledge and insight to gain high quality sales and generate business leads, to understand customer buying behaviours, to support the customer relationship and to engage with the business development process.
Who is the course aimed at?
Those who handle customers and can harness the potential to gain direct sales, generate business leads or develop a customer relationship to increase business. This course is ideal for those who are new to the sales process or who have not received formal training in this area.
Course objectives
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How to provide expert and professional sales skills without high pressure selling.
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How to generate high quality business from new and existing customers.
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How to understand the function of sales and the vital connection between sales, business development and customer relationship management.
Course overview
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The fundamental role of a sales person.
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Projecting the right image face to face and on the phone.
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The sales role in customer relationship management.
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Small sales v large sales.
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Defining call success.
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The sales cycle - p.i.c.c. process.
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The proposition - creating a special message.
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Negotiation and persuasion.
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Features and benefits - which to use and when; implied v explicit needs.
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Investigation and intelligence gathering.
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Buying signals.
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Closing techniques.
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Empathic listening and the words we use.
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Behavioural types.
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Action planning - what needs to happen next to make it work.
Further Info
For advice or more details please telephone (01225) 312191 or email info@citybathcoll.ac.uk. You may also visit our Student Advice Centre. If you have a learning difficulty or disability please contact Learning Skills to arrange additional help.
- COURSES
- Gift Vouchers
- Qualifications explained
- How to pay
- Testimonials
- Returning to Education
- Gallery
- How to enrol
- Student Funding
- Free Tuition
- Give Us a Break Scheme
- Learner Loyalty Scheme
- Assistance with fees
- Somewhere to stay
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