Apprenticeships

Business Administration level 2

Course Description

This course is for anyone working in the area of administration who wishes to train and equip themselves with the skills required to work in today’s modern office. All candidates compile a portfolio of evidence which will meet the National Standards of work set by the awarding body. As this is a work based course, it is only suitable for those learners who are working in a general administrative job role. There are a variety of units in this qualification which enable learners to tailor the qualification to their needs for example, accounting, IT based, general administrative work.

Progression after qualification

The qualification allows a candidate to progress to either the workplace as detailed above or onto specialised qualifications at the same, or higher level.

Assessment

Assessment is carried out in the workplace and the assessor will help you to identify any gaps through exercises and activities set between assessment visits.

The Qualification Units

To achieve a full award, candidates must complete five units in total, from two mandatory units and three optional units.

Mandatory units

• Carry out your responsibilities at work
• Work within your business environment

Optional Units

• Ensure your own actions to reduce risks to health and safety
• Maintain customer relations
• Manage diary systems
• Organise business travel and accommodation
• Deal with visitors
• Process customer financial transactions
• Operate credit control procedures
• Store, retrieve and archive information
• Research and report information
• Organise and support meetings
• Use IT systems
• Use IT to exchange information
• Word processing software
• Spreadsheet software
• Database software
• Presentation software
• Specialist or bespoke software
• Use a telephone system
• Operate office equipment
• Prepare text from notes
• Prepare text from shorthand
• Prepare text from recorded audio instruction
• Produce documents
• Work effectively with other people

Further Info

For advice or more details please telephone (01225) 312191 or email info@citybathcoll.ac.uk. You may also visit our Student Advice Centre. If you have a learning difficulty or disability please contact Learning Skills to arrange additional help.

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